Terms of Sale & Services

About these terms

These terms describe shopping and service arrangements with Marco Polo Oriental Rugs, Inc., through marcopolorugs.com and our Alexandria showroom. Review them along with your order, service estimate, or invoice. Our Returns & Exchanges, Shipping & Pickup, and Privacy policies provide additional information.

A specific arrangement confirmed by our team in your order or invoice applies to that transaction. Any auction we offer is also subject to the auction-specific terms presented before bidding.

Rug descriptions and your selection

Rug sizes, materials, construction, condition, and photographs help you make an informed choice. Screen settings and lighting can affect how colors appear. Handmade and older rugs may have variations in weave, size, and condition; refer to the individual listing and ask us about anything important to your purchase.

We aim to keep descriptions accurate. Contact us before purchasing if you need an exact measurement, additional photographs, or clarification. A difference in screen appearance does not by itself change our final-sale policy, and this provision does not excuse a materially inaccurate description.

Availability and order confirmation

Many rugs are individual inventory pieces. Adding a rug to a cart or saving it does not reserve it or complete a purchase. Availability is checked during checkout.

An unpaid request or an unsuccessful payment is not a paid order. Payment confirmation and your order status identify whether payment was completed. If an item cannot be supplied after payment, contact our team for resolution and any required refund.

Prices, sales tax, and payment

Website prices are in U.S. dollars. Shipping is included where a rug is advertised with free shipping; applicable sales tax is shown before payment. Review the final order total before authorizing payment.

Available payment methods are displayed in secure checkout. Wallet methods depend on the payment provider, device, and browser. A declined or incomplete payment does not authorize release of the rug. Full payment is required before pickup or delivery.

If a pricing or availability error affects an order, we will contact you about the correction. We will not charge a higher amount without your agreement. If the order cannot proceed, any required refund will be arranged.

Final sales and exchanges

All sales are final. We do not accept change-of-mind returns. Exchanges are available within one week; contact our showroom before returning or shipping an item for exchange. See the Returns & Exchanges policy for details and order concerns.

Cleaning, repair, restoration, and estimates

Online or telephone estimates are based on the information and photographs supplied. The material, dimensions, construction, condition, and requested work may need to be assessed in person before a final service price is confirmed.

Your estimate or invoice should identify the agreed work, price, any deposit, and pickup or delivery arrangement. Contact our team if a detail is missing or incorrect. Additional work or a change in price should be discussed and agreed before proceeding.

Cleaning and restoration results depend on the rug and its existing condition. Ask our team about concerns such as stains, wear, dye stability, prior repairs, or fragile areas before authorizing work. These terms do not waive responsibility or rights that cannot be excluded by law.

Appointments and communication

Provide accurate contact and delivery information. We may contact you about your estimate, appointment, service progress, pickup, payment, delivery, or an order issue. Check the email address you provide, including its Spam or Junk folder.

Automated website or chat responses can help with general questions. Confirm a specific quote, service commitment, or special arrangement directly with our team.

Using our website

Use the website lawfully. Do not attempt unauthorized access, interfere with its operation, submit fraudulent orders, or upload content you do not have permission to share. Keep your account sign-in details secure and tell us if you suspect misuse.

Your rights and policy updates

Nothing in these terms removes rights or remedies that applicable law does not allow us to exclude. Contact us first about an order or service concern so our team can investigate.

We may update these pages as our business or website changes. The date on each page identifies its latest update. Changes do not retroactively alter terms already agreed for a completed transaction.