Privacy Policy

Who this policy covers

This policy describes how Marco Polo Oriental Rugs, Inc. handles information connected with our website, rug purchases, service requests, appointments, and customer communications. Contact our showroom using the details below with privacy questions.

Information we collect

When you contact us, place an order, book an appointment, request an estimate, or use an account, we may collect your name, email, phone number, address, sign-in details, order and invoice information, service preferences, and communications.

If you submit rug descriptions, photographs, reviews, or messages, we receive that content. We may keep customer-service notes, call outcomes, pickup arrangements, and delivery information needed to manage your order or service. Please do not send information that is unrelated to your request.

Website systems may process technical information such as page visits, browser or device details, referral sources, interaction data, and online identifiers to operate, secure, and understand the website.

How we use information

We use information to process and fulfill orders, arrange shipping or pickup, manage appointments and rug services, respond to questions, maintain customer accounts and invoices, send service communications and receipts, prevent misuse, troubleshoot problems, and meet recordkeeping obligations.

Website analytics and advertising measurement tools may help us understand traffic and campaign performance. The information processed depends on the features and provider settings in use.

Payment information

Online card information entered in secure Stripe checkout is processed by Stripe. We receive payment references, payment status, and limited payment-method information supplied by the processor to manage transactions, receipts, and refunds.

Do not send a complete payment-card number, security code, password, or other sensitive credentials through our chat, contact forms, or email. Wallet providers also handle information under their own privacy terms.

Service providers and information sharing

Information may be processed by providers supporting our business, including Google/Firebase for cloud storage and sign-in, Stripe for payments, email services such as EmailJS for customer messages, shipping and carrier services for fulfillment, and hosting and analytics providers such as Vercel.

Customer requests or messages may be processed by automated or AI-assisted tools and reviewed by our team. Contact the showroom directly for a confirmed transaction or service arrangement.

We also may disclose information when necessary to meet a legal obligation, respond to a lawful request, or investigate fraud and protect the security of our business and customers.

Cookies, local storage, and similar tools

The website uses browser storage and similar technologies for functions such as sign-in, cart contents, saved rugs, recently viewed items, and session preferences. Analytics, advertising, and embedded payment providers may use their own technologies according to their settings and policies.

You can manage cookies and stored website data through your browser. Blocking or clearing them may affect sign-in, checkout, saved items, and other website functions. We do not represent that every browser privacy preference automatically disables every third-party measurement tool.

Records and security

We retain information as needed to manage orders, services, customer inquiries, accounting, disputes, fraud prevention, and applicable recordkeeping obligations. A request to remove information may be subject to records we need to retain for those purposes.

We use authentication and access controls to help protect customer records. No internet service or storage system can guarantee absolute security. Contact us if you believe your account or information has been misused.

Your choices and requests

Contact us to request access to, correction of, or deletion of information associated with you. Include enough detail to identify the relevant account, order, or service, but do not email sensitive credentials. We may need to verify your identity before acting on a request.

You can ask us to stop promotional communications. Messages necessary to complete or support an active order, appointment, service, or payment may still be sent. Privacy rights and any applicable exceptions depend on the law that applies to your request.

Children and third-party websites

Our website is intended for customers shopping for rugs or arranging services, and is not directed to children. Contact us if you believe a child has submitted personal information that should be reviewed.

External links, wallet services, and carrier websites operate under their own policies. This policy describes our information practices rather than the independent practices of those services.

Policy updates

We may update this notice when our information practices or website change. Review the update date on this page and contact us with any questions.