Returns & Exchanges

Exchanges within one week

Exchanges are available within one week. Contact our showroom with your order or invoice number and the rug’s SKU to discuss an exchange. Please arrange the exchange with our team before bringing or shipping a rug back.

Our team will confirm the exchange arrangement and explain any proposed difference in price or shipping arrangements before you proceed. An exchange is not a cash refund.

Damaged, incorrect, or missing orders

If your order arrives damaged, you receive a different item, or your delivery is missing, contact us promptly with your order number, a description of the issue, and photographs when available. Please keep the packaging while we investigate with the carrier.

We will review the circumstances and explain the available resolution. The final-sale policy does not override remedies required by law or required refunds for merchandise we cannot supply.

Payment and service invoices

Full payment is required before pickup or delivery. Cleaning, repair, restoration, pickup, and delivery arrangements are recorded separately on your service invoice. Contact the showroom about a service concern so we can review the agreed work and invoice.